FAQ
Answers to the questions we hear most often. If you don’t see yours here, email care@erafav.com and we’ll get back to you.
Orders & Shipping
How do I track my order?
As soon as your order ships, we email you a tracking number. You can also look your order up any time on our Track Your Order page — no account needed, just your order number and email. Use the tracking number to follow your package from fedex.com. If your tracking email hasn’t arrived within 2 business days of placing your order, check your spam folder first, then write to support@erafav.com with your order number.
How long will my order take to arrive?
We process orders in 1-2 business days, and standard shipping takes 4-8 business days in transit. In total, most orders arrive within 5-10 business days of being placed. All orders are dispatched from our warehouse in Kwai Chung, Hong Kong, and delivered by FedEx.
How much does shipping cost?
Standard FedEx shipping is a flat $20 per order (USD), no matter how many items you buy — there is no free-shipping threshold. A flat 10% sales tax on your items (not on the $20 shipping) is calculated and shown as its own line at checkout before you pay.
Where do orders ship from?
All orders are packed and dispatched from our warehouse at Rm 02, 1/F, Block A, Profit Industrial Building, 1–15 Kwai Fung Crescent, Kwai Chung, Hong Kong, and delivered to you by FedEx. Processing takes 1–2 business days and delivery 4–8 business days.
Do you deliver outside the United States?
Not at this time — ERAFAV delivers to addresses in the United States only. Your parcel itself does travel internationally: every order is dispatched from our Hong Kong warehouse and flown to you by FedEx, with all duties and customs charges paid by ERAFAV. If we expand our shipping coverage, we’ll announce it on our site and on Facebook.
Can I change or cancel my order?
Yes, if you act quickly. We can change or cancel an order within 12 hours of it being placed, and only before it has been dispatched. Email support@erafav.com with your order number and the change you need. Once an order has shipped, we can no longer modify it — but you can still return it under our 30-day return policy after it arrives.
Returns & Refunds
What is your return policy?
You have 30 days from the delivery date to return an item. Items must be unworn and unused, with the original tags and packaging. We do not charge restocking fees.
How do I start a return?
Email care@erafav.com with your order number and let us know which item(s) you’d like to return. We’ll reply with return instructions and the return address — we don’t publish it on the site, so please email us first. Returns travel back to our Hong Kong warehouse, so a change-of-mind return is an international shipment and costs more than a domestic one. You pay for return shipping unless the item is defective, damaged, or not what you ordered — in those cases, we send you a prepaid return label at no cost.
When will I receive my refund?
Once your return arrives and passes inspection, we issue the refund to your original payment method within 5-10 business days. Depending on your bank or PayPal, it may take a few additional days for the refund to appear on your statement.
What if my item arrives damaged, defective, or incorrect?
We’ll make it right at no cost to you. Email support@erafav.com with your order number and a few photos of the item and packaging. We’ll send you a prepaid return label and, depending on your preference and availability, a replacement or a full refund.
Payments
What payment methods do you accept?
We accept PayPal and Visa credit and debit cards. All prices and charges are in US dollars (USD). Your payment is processed securely at checkout, and we never store your full card details.
Product & Sizing
How do I know which size to order?
Each product page includes the size information available for that item. If you’re between sizes or unsure about the fit of a specific piece, email care@erafav.com with the product name and your usual measurements, and we’ll help you choose before you order. Getting the size right the first time saves you the cost of a return shipment.
How can I contact ERAFAV?
Whichever way works for you:
- Email: care@erafav.com for general questions, returns, and sizing; support@erafav.com for help with an existing order.
- Phone: +1 302-498-8381, Monday-Saturday, 9:00 AM – 6:00 PM PT.
- Facebook: facebook.com/erafav
- Mail: ERAFAV, 1023 Newhall St, San Jose, CA 95126, United States.