About an order
Include your order number (it starts with #) and the e-mail you used at checkout. For delivery problems, add photos if anything is damaged.
Contact Us
Questions about a product, an order or a return? Real people read every message and reply within 1 business day.
Ways to reach us
The fastest way to reach us is e-mail. Tell us what you need and we reply within 1 business day.
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Support hours
Monday to Friday, 9:00 AM to 5:00 PM Mountain Time
Messages sent outside these hours are answered the next business day.
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Business address
Erafav
1500 N Grant St, Ste N
Denver, CO 80203, United StatesOffice only – not a showroom and not a returns address. Please e-mail us before sending anything back.
Send us a message
Choose a topic and include your order number if you have one – it lets us answer in a single reply.
Get a faster answer
Before you buy
Tell us the product name and your tile size or table measurements – for example tile thickness for a rack, or table width for a mat. We check the product details for you.
Returns
E-mail within 7 days of delivery with your order number and the item. Please wait for our reply before sending anything back.
Questions
Common questions
How quickly will you reply?
We reply within 1 business day, Monday to Friday, 9:00 AM to 5:00 PM Mountain Time.
Can I visit your office?
We are an online-only store. Our business address is an office, not a showroom or returns point, so we cannot receive visitors or parcels there.
Can you help me choose the right product?
Yes – that is one of the most common things we do. Send us the details above and we will suggest options that fit.