Frequently Asked Questions
Straight answers to the questions we hear most. Cannot find yours? Email support@erafav.com — a real person replies within 1 business day.
What does ERAFAV sell?
Brand-new automotive parts, tools and accessories across ten categories: floor mats & cargo liners, headlights, tail lights, LED headlight bulbs, TPMS sensors, key fob shells, OBD2 scanners, CarPlay / Android Auto adapters, dash cameras and motorcycle phone mounts. The range mixes aftermarket / OEM-style replacement parts with branded products such as ANCEL, 70mai, RAM Mounts and ROCKBROS.
Are your parts new?
Yes — every item is brand-new in its original packaging. We do not sell used, refurbished, salvage or counterfeit goods.
How do I know a part fits my vehicle?
Every listing states the compatible years, models and trims, and the vehicle finder on our shop page filters parts by Year/Make/Model. If you are unsure, ask us before ordering — we confirm fitment for your exact vehicle free of charge, within 1 business day.
What if the part does not fit?
Parts ordered for the wrong vehicle are not returnable, which is exactly why we check fitment for you before you buy. If we sent the wrong item, that is our mistake — report it within 7 days of delivery and we ship the correct item free.
Where do you ship?
The United States only — all 50 states. We do not ship internationally.
How much is shipping?
A flat $25 per order with USPS or UPS, always tracked — the same price whether you order one item or several.
How long does delivery take?
Total delivery time is 4–10 business days: 1–2 business days of handling (Mon–Fri) plus 3–8 business days in transit (Mon–Fri). Orders placed before 5:00 PM Pacific Time on a business day start handling the same day.
Do you charge sales tax?
Yes — a flat 10% sales tax is added at checkout, calculated on the merchandise subtotal and shown clearly before you pay. Listed prices exclude tax, and the $25 shipping fee is not taxed.
What is your return policy?
We accept returns for defective, damaged or incorrect items only, reported within 7 days of delivery — we then ship a free replacement (exchange), or refund if no replacement is available. Returns are not accepted after 7 days, and we do not accept change-of-mind or wrong-fitment returns. See Returns & Replacements.
How do I track my order?
Use the Track Your Order page — enter your order number and billing email to see the status and tracking number.
How do I contact you?
Call +1 (405) 666-9699 or email support@erafav.com (or use the contact form), Monday–Friday 9:00am–5:00pm Pacific Time. Our address is 12122 Western Ave, Garden Grove, CA 92841-2915. Every message is answered within 1 business day.