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Privacy Policy

Effective date: August 18, 2026

This Privacy Policy explains how ERAFAV (“we,” “us,” or “our”) collects, uses, and shares information when you visit erafav.com, create an account, or place an order. ERAFAV is a US-based women’s fashion and accessories boutique located at 1023 Newhall St, San Jose, CA 95126, United States. By using our site, you agree to the practices described here.

Information We Collect

Information you provide to us

  • Account information: your name, email address, and password if you create an account.
  • Order information: your name, shipping address, billing address, email address, phone number, and the items you purchase. We need this information to process and deliver your order within the United States.
  • Communications: the contents of emails you send to care@erafav.com or support@erafav.com, and notes from phone calls to +1 302-498-8381, so we can respond to your questions and handle returns.

Payment information

We accept PayPal and Visa credit/debit cards, charged in USD. Payments are handled directly by our payment processors. ERAFAV never stores your full card number, card security code, or PayPal login credentials on our servers. Our processors send us only the information we need to fulfill your order, such as a confirmation that payment succeeded, the payment method type, and the billing name and address.

Information collected automatically

  • Device and usage data: IP address, browser type, device type, pages viewed, and the date and time of your visit.
  • Cookies and similar technologies: small files stored by your browser that keep your cart contents between pages, keep you signed in, and help us understand how the site is used. You can block or delete cookies in your browser settings; if you do, the cart and checkout may not work correctly.
  • Analytics: we use analytics tools to measure site traffic and see which products and pages visitors view. Analytics data is aggregated and is not used to identify you personally.

How We Use Your Information

  • To process, fulfill, and ship your orders, and to email you order confirmations and tracking numbers when your order ships.
  • To handle returns and refunds under our 30-day return policy, including issuing prepaid return labels for defective, damaged, or incorrect items.
  • To respond to your questions by email or phone.
  • To detect and prevent fraud and unauthorized transactions.
  • To improve our site, product selection, and checkout experience based on aggregated usage data.
  • To send marketing emails only if you have opted in. Every marketing email includes an unsubscribe link, and unsubscribing does not affect order-related emails.
  • To comply with legal obligations, such as tax and accounting requirements.

Who We Share Information With

We do not sell your personal information. We share it only with the service providers needed to run the store:

  • Payment processors: PayPal and our card processor receive your payment details to charge your order. Their handling of your data is governed by their own privacy policies.
  • Fulfillment and shipping partners: our warehouse in Kwai Chung, Hong Kong and the shipping carrier we use (FedEx) receive your name, shipping address, phone number, and order contents so they can pack and deliver your order.
  • Analytics providers: receive device and usage data as described above.
  • Email service providers: send our order confirmations, shipping notifications, and (if you opted in) marketing emails on our behalf.
  • Legal requirements: we may disclose information if required by law, court order, or a valid government request, or to protect our legal rights.

Our service providers may use your information only to perform services for us and may not use it for their own marketing.

Data Retention

  • Order records: kept for 7 years to meet tax and accounting requirements.
  • Account information: kept while your account is active. You can ask us to delete your account at any time by emailing care@erafav.com.
  • Customer service emails: kept for 2 years after the issue is resolved.
  • Analytics data: kept in aggregated form for up to 26 months.

When information is no longer needed, we delete it or anonymize it so it can no longer be linked to you.

Your Rights

You can contact us at care@erafav.com at any time to:

  • Request a copy of the personal information we hold about you.
  • Correct inaccurate information, such as a wrong shipping address on your account.
  • Request deletion of your personal information, subject to records we must keep by law (for example, completed order records for tax purposes).
  • Opt out of marketing emails.

California residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the right to:

  • Know what categories of personal information we collect, the purposes we use it for, and the categories of third parties we share it with (described in this policy).
  • Access the specific pieces of personal information we hold about you.
  • Delete your personal information, subject to legal exceptions.
  • Correct inaccurate personal information.
  • Non-discrimination: we will not deny you service, charge you different prices, or provide a different level of service because you exercised these rights.

ERAFAV does not sell or share personal information as those terms are defined by the CCPA, so no opt-out of sale is needed. To exercise any California privacy right, email care@erafav.com with the subject line “CCPA Request” or call +1 302-498-8381 (Mon-Sat, 9:00 AM – 6:00 PM PT). We will verify your identity by matching the details of your request against our records and respond within 45 days. You may also designate an authorized agent to make a request on your behalf.

Children Under 13

Our store is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided us with personal information, contact us at care@erafav.com and we will delete it.

Security

Our site uses HTTPS encryption for all pages, including checkout. Access to customer data is limited to staff who need it to process orders and answer support requests. Because payment details are handled by our payment processors, card numbers never pass through or reside on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable measures to protect your information.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date at the top. If a change materially affects how we use your personal information, we will notify account holders by email before the change takes effect.

Contact Us

If you have questions about this Privacy Policy or how your information is handled: