FedEx delivery across the US — flat $20 shipping per order 30-day returns — see our Returns & Refunds policy Questions? care@erafav.com · +1 302-498-8381
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Track Your Order

Enter your order number and the email address you used at checkout to see exactly where your parcel is. No account and no login required — your order number is in your confirmation email, and looks like #1024.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

How your order travels to you

1

Packed

Within 1–2 business days your order is picked and packed at our warehouse in Kwai Chung, Hong Kong.

2

In transit with FedEx

We email your FedEx tracking number the moment it ships. Delivery takes 4–8 business days, customs clearance included.

3

Delivered

FedEx delivers to your US street address. All duties and customs charges are already paid by ERAFAV — you owe nothing on delivery.

Common questions

My tracking number is not showing any activity

A new FedEx number can take up to 24 hours to show its first scan. If there is still nothing after 48 hours, email support@erafav.com with your order number and we will chase it with FedEx.

I do not have my order number

Search your inbox for an email from ERAFAV with the subject line beginning “Your ERAFAV order”. If you cannot find it, email support@erafav.com from the address you ordered with and we will look it up for you.

My order has not shipped yet

Orders placed after 6:00 PM PT or at the weekend begin processing on the next business day. Until it ships there is no tracking number yet — this page will show the current order status instead.

The tracking says delivered but I have nothing

FedEx occasionally scans a parcel as delivered up to 24 hours early, and drivers sometimes leave parcels with a neighbour or in a safe place. If it has not appeared after 48 hours, email support@erafav.com and we will open a trace with FedEx.

Still need a hand? Email support@erafav.com or call +1 302-498-8381 (Mon–Sat, 9:00 AM – 6:00 PM PT). Full details are in our Shipping Policy.