Shipping & Return Policy
We are committed to delivering your auto parts and accessories safely and ensuring your complete satisfaction. Please read our full policy below.
Shipping Cost
Flat $25 (USA)
Est. Delivery
4–10 Business Days
Return Window
7 Days
Tracking
Every Order Tracked
Shipping Information
We prepare each order for delivery and provide tracking after dispatch. Delivery estimates and costs are disclosed below and again at checkout.
We currently ship exclusively within the United States. International shipping is not available at this time. We hope to expand our shipping destinations in the future.
| Destination | Handling Time | Transit Time | Total Estimate | Cost |
|---|---|---|---|---|
| United States (eligible physical addresses) | 1–2 Business Days | 3–8 Business Days | 4–10 Business Days | $25 |
Business days are Monday through Friday, excluding U.S. federal holidays. Delivery times are estimates and not guaranteed.
Orders placed before 5:00 PM PT (Los Angeles) begin processing the same business day.
We ship via USPS and UPS. Carrier selection depends on your location and order.
We are unable to ship to P.O. Boxes or Military APO/FPO addresses. A valid physical street address is required at checkout. Orders placed with a P.O. Box address may be delayed or canceled.
Order Tracking
Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your delivery in real time on the carrier’s website.
Please allow up to 1 business day after shipment for tracking information to become active.
If your order has not arrived after the 4–10 business day estimate, contact us so we can review the tracking.
Shipping Address Policy
It is the buyer’s sole responsibility to provide a complete and accurate shipping address at checkout. Please double-check your address before submitting your order, as changes cannot be guaranteed once processing has begun.
ERAFAV is not responsible for packages delivered to an incorrect address provided by the buyer. If an order has already been processed or shipped, we cannot modify the shipping address. If the package is returned to us due to an address error, we will contact you to arrange a reship (at your cost) or issue a refund minus the original shipping cost.
Lost or Stolen Packages
If a package is lost or significantly delayed, contact us so we can review the tracking and open a carrier claim when appropriate.
If a carrier confirms the package is lost and your address was correct, we will reship your order or issue a full refund.
No replacement, refund, or credit will be issued for packages sent to an invalid address provided by the buyer.
If your tracking shows “Delivered” but the package is missing, please first check with neighbors and your local carrier office. Then contact us at support@erafav.com so we can file a claim on your behalf.
Return Policy
We want you to be completely satisfied with your purchase. We accept return or replacement requests for defective, damaged, or incorrect items only. Please report the issue within 7 days of delivery, subject to the conditions below.
Our Promise: Eligible defective, damaged, or incorrect-item claims reported within 7 days are resolved with a replacement or refund under the process below.
To be eligible for a return, your product must meet all of the following conditions:
- Unused and in original condition — the product has not been used outside of a brief inspection
- All original tags, stickers, and protective films still attached and intact
- Returned in the original packaging with all included accessories and documentation
- No signs of use, scratches, dents, or alterations
- Product has not been modified or altered in any way
- Proof of purchase included (order confirmation email or receipt)
- Issue reported within 7 days of the delivery date
The following items are non-returnable under any circumstances:
- Items reported more than 7 days after delivery
We reserve the right to assess the condition of any returned product. Items that do not meet our return criteria will be sent back to you at your expense, and no refund will be issued. We recommend photographing your product before shipping it back as documentation.
How to Start a Return
Please follow the steps below to initiate a return. Do not ship any item back before receiving authorization — unauthorized returns will not be accepted and will be returned to sender.
Request a Return Authorization
Email support@erafav.com within 7 days of delivery. Include your order number, the issue description, and clear photos of the item and original packaging. We will review your request within 1 business day.
Receive Return Authorization & Label
Once your return is approved, we will email you a Return Merchandise Authorization (RMA) number and a prepaid shipping label with full packaging instructions. Please write the RMA number clearly on the outside of the package.
Pack Your Item Securely
Place the item in its original inner box with all accessories, then pack the inner box inside a sturdy outer shipping box with adequate cushioning. Avoid placing the shipping label directly on the item box.
Ship to Our Returns Center
Drop off the package at any authorized carrier location. Keep your tracking number until your refund has been confirmed.
ERAFAV — Returns Department
12122 Western Ave, Garden Grove, CA 92841-2915
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not the item you ordered, please contact us within 7 days of delivery. Claims submitted after this window may not be eligible for resolution.
Email support@erafav.com with: (1) your order number, (2) a description of the issue, and (3) clear photos of the item, the damage or defect, and the outer packaging. Approved claims receive a free replacement; if a replacement is unavailable, we issue a refund to the original payment method.
If the outer shipping box appears damaged upon delivery, please photograph the packaging before opening and note the condition with the delivery driver if possible. This helps us file a carrier claim on your behalf.
Exchanges
Approved defective, damaged, or incorrect-item cases are normally resolved with a free replacement of the same item. If the same item is not available, we will confirm the next available resolution by email:
Return the Original Item
Follow the return process above and wait for authorization before sending anything back. Approved claims are handled at no additional shipping cost to you.
Place a New Order
If you need a different item, place a fresh order on erafav.com so the correct product is reserved and shipped as soon as possible.
If you have any questions about a particular model before purchasing, our team is happy to help — email us at support@erafav.com before placing your order.
Refunds
Once we receive and inspect your returned product, we will process your refund promptly. Here is what to expect:
Inspection Upon Arrival
We will inspect the returned product within 1–2 business days of receiving it. You will be notified by email of the outcome.
Refund Approval & Processing
If approved and a refund is required, your refund will be issued to your original payment method within 5–7 business days. Approved defective, damaged, or incorrect-item claims do not require you to pay return shipping.
Refund Not Received?
Refund timelines vary by bank or card issuer. If more than 10 business days have passed since your refund was approved and you have not seen it, please contact us at support@erafav.com with your order number.
Approved defective, damaged, or incorrect-item claims are refunded in full to the original payment method, with no return-shipping deduction.
Questions About Your Order?
Our support team is available Monday – Friday and responds within 1 business day.