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Returns & Replacements

We accept returns for defective, damaged or incorrect items only. Tell us within 7 days of delivery and we send a free replacement — an exchange for the same item, at no cost to you. After those first 7 days returns are not accepted, so please open and check your order as soon as it arrives.

What is covered — report within 7 days of delivery

  • Defective on arrival — the item does not work or has a manufacturing fault.
  • Damaged in transit — the item or its contents arrived broken.
  • Wrong item received — what arrived is not what you ordered.

In all three cases we ship a free replacement (exchange). If the same item is genuinely unavailable, we refund it in full instead. You never pay return shipping on an approved claim.

What is not covered

  • Anything reported after the first 7 days from delivery — returns are not accepted once that window closes.
  • Change of mind — we do not accept returns simply because an item is no longer wanted.
  • Wrong-fitment orders — parts bought for the wrong vehicle are not returnable. Every listing states what it fits, and we confirm fitment for your exact vehicle by email, free, before you order. Ask us first.
  • Damage caused by installation, modification, accident or misuse, plus normal wear and consumables.

How to report a problem

  1. Email support@erafav.com within 7 days of delivery, or use the contact form.
  2. Include your order number and a short description of the problem.
  3. Attach photos or a short video showing the fault, the damage, or the wrong item received.
  4. We reply within 1 business day. Approved claims get a replacement shipped straight away — no return shipping cost to you.

Exchanges

An approved claim is handled as an exchange: we ship the same item again, free of charge. We do not offer exchanges for a different product, colour or model.

Refunds

Where a refund applies (no replacement available, or an order that never arrived), it is issued to your original payment method within 5–7 business days of approval. The time it then takes to appear on your statement depends on your bank.

Order never arrived

Non-delivery is handled separately from returns: if your order has not arrived within 30 days of dispatch, we reship it or refund it in full — see our Shipping Policy.

Write to us: 12122 Western Ave, Garden Grove, CA 92841-2915 · support@erafav.com · Monday–Friday, 9:00am–5:00pm PT.