FedEx delivery across the US — flat $20 shipping per order 30-day returns — see our Returns & Refunds policy Questions? care@erafav.com · +1 302-498-8381
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Returns & Refunds

Returns & Refunds Policy

We want you to be happy with what you ordered from ERAFAV. If something isn’t right, you can return most items within 30 days of the delivery date for a refund to your original payment method. This page explains exactly what qualifies, who pays for return shipping, how to send an item back, and when you’ll see your refund.

Return Window

You have 30 days from the date your order is delivered to start a return. The delivery date is the date shown in your carrier tracking. Returns requested after the 30-day window has passed cannot be accepted.

Return Eligibility

To qualify for a refund, returned items must be:

  • Unworn and unused, in the same condition you received them
  • With all original tags attached
  • In the original packaging

Items that arrive worn, washed, altered, or missing tags or packaging cannot be refunded. We inspect every return when it reaches us, so please keep tags on until you’re sure you’re keeping the item.

Who Pays for Return Shipping

  • Changed your mind, wrong size, or the item just isn’t for you: you pay the return shipping cost. Our stock is dispatched from our warehouse in Kwai Chung, Hong Kong, so a change-of-mind return is an international shipment and the postage is usually higher than a domestic one — please email care@erafav.com before you send anything and we will confirm the address and the best way to return it. You may use any carrier you like; we recommend a tracked service, since we can only refund returns that reach us.
  • Defective, damaged, or incorrect item: ERAFAV pays. We will email you a prepaid return label at no cost to you.

We do not charge restocking fees in either case.

How to Start a Return, Step by Step

  • Step 1: Email care@erafav.com with your order number and the item(s) you want to return. If the item is defective, damaged, or incorrect, include a photo so we can resolve it faster.
  • Step 2: We’ll reply with return instructions and the return address. We do not publish a return address on the site because the correct destination depends on the item, so please always email us first — our team confirms the address for your specific return. If the return is our fault (defective, damaged, or wrong item), we’ll attach a prepaid shipping label.
  • Step 3: Pack the item securely with its original tags and packaging, and ship it back using the instructions we sent.
  • Step 4: Once your return arrives, we inspect it and email you to confirm whether the refund is approved.
  • Step 5: Approved refunds are issued to your original payment method (PayPal or your Visa credit/debit card) within 5-10 business days of the inspection.

Please contact us before shipping anything back. Returns sent without a prior email may be delayed or impossible to match to your order.

Refunds

Refunds are issued in USD to the original payment method used at checkout — PayPal or Visa credit/debit card. Once your return has been received and inspected, the refund is processed within 5-10 business days. Depending on your bank or PayPal, it may take a few additional days for the credit to appear on your statement.

The refund covers the price you paid for the returned item(s), plus the 10% sales tax charged on those items. The original $20 flat shipping charge is refunded only when the return is due to our error — a defective, damaged, or incorrect item.

Exchanges

We don’t process direct exchanges. If you need a different size or color, the fastest way to get it is:

  • Return the original item following the steps above, and
  • Place a new order for the item you want.

This way your replacement ships right away instead of waiting for your return to travel back to us. Your refund for the original item is processed on the normal timeline once we receive and inspect it.

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you received an item you didn’t order, email care@erafav.com within 30 days of delivery with:

  • Your order number
  • A brief description of the problem
  • Photos of the item and, for shipping damage, the packaging

We’ll send you a prepaid return label and, once we’ve confirmed the issue, issue a full refund — including any original shipping charge — to your original payment method within 5-10 business days of receiving the item back. You will not pay anything to return an item that arrived damaged, defective, or incorrect.

Questions About Your Return

We’re glad to help before or during a return:

ERAFAV
1023 Newhall St, San Jose, CA 95126, United States