Contact
Questions about an order, a part’s fitment, a return, or our 7-day defect protection? Send us a message — a real person on the ERAFAV support team answers every email within 1 business day.
Email support
Email is the fastest way to reach us, and it is currently our only support channel — you can call us during support hours or write any time.
- Phone: +1 (405) 666-9699
- Email: support@erafav.com
- Support hours: Monday–Friday, 9:00am–5:00pm Pacific Time
- Response time: every email is answered within 1 business day. Messages sent outside support hours or on weekends are answered on the next business day.
Not sure a part fits your vehicle? Email us the part you’re looking at plus your vehicle’s year, make, model and trim before you order, and we’ll confirm fitment for you. And if a part still doesn’t fit, you can return it free within 30 days of delivery — no restocking fee.
Help us help you faster
To get a complete answer in the first reply, include whichever of these apply:
- Order questions: your order number and the email address used at checkout.
- Fitment questions: the product name or link, plus your vehicle’s year, make, model and trim.
- Order never arrived — if it’s been more than 30 days since dispatch, we reship or refund in full.
- Defective, damaged or wrong items — report within 7 days of delivery with a photo and we reship a replacement free.
- Warranty claims: your order number and photos or video of the fault. Every item carries a 7-day defect protection against manufacturing defects from the delivery date.
Mailing address
ERAFAV
12122 Western Ave,
Garden Grove, CA 92841-2915
United States
Please don’t post a return to this address on your own. Email support@erafav.com< support@erafav.com first with your order number and a photo of the issue — approved reports get a replacement reshipped free.
Send us a message
Prefer a form? Fill this in and it goes straight to our support inbox — we’ll reply within 1 business day.
Common questions, answered
- Where’s my order?< Orders are handled within 1–2 business days, and transit takes 3–8 business days within the contiguous U.S.; track any order on our Track Your Order page.S. after dispatch; Alaska and Hawaii may take a little longer. If your order hasn’t arrived within 30 days of dispatch, contact us and we’ll arrange a replacement or a full refund.
- How much is shipping? Shipping is a flat $25 per order. We ship within the United States only (all 50 states). A flat 10% sales tax on the merchandise subtotal is added at checkout and shown clearly before you pay.
- When will I get my refund? Refunds go back to your original payment method within 5–7 business days of us receiving your return.