Policies
Returns, in plain language
Thirty days, unworn, back to Hong Kong. What that costs you, what it costs us, and the cases where you pay nothing at all.
Journal
Sizing, fabric care, and plain explanations of how an ERAFAV order is picked, shipped and returned. Written by us, for people deciding whether to buy.
How we work
Why every listing names the brand that made it
We are a reseller, not a manufacturer, and we would rather say so on every page than let you assume otherwise. What that means for what…
Care
Caring for satin, faux suede and vegan leather
Three materials that appear all over this catalogue, and three completely different sets of rules. Get them wrong once and the damage is usually permanent.
Fit
Reading our size charts (and what we have not measured)
Our sizes come from the manufacturer, not from our own tape measure. Here is how to use them properly, how to measure yourself in four minutes,…
Materials
What “gold plated” actually means on a jewelry listing
Plated, filled, vermeil, solid — four words that get used loosely and mean very different things for your money and your skin. Here is the plain…
Shipping
How an ERAFAV order actually reaches you
From the moment you pay to the moment FedEx knocks: where the parcel comes from, who touches it, what the $20 covers, and what happens when…