Return policies are usually written to sound generous and read like a contract. This is the same policy in the words we would use if you asked us on the phone. The full policy page is the binding version.
The short version
- 30 days from the day your order is delivered.
- The item must be unworn and complete — tags on, all pieces of a set, original packaging.
- Email support@erafav.com first. We reply with the return address within one business day.
- You pay the return postage on a change of mind. We pay it if the item is faulty, damaged or not what you ordered.
The part people are surprised by
Returns go back to our warehouse in Hong Kong, because that is where the goods live. International return postage from the US typically runs $30 to $70 depending on the carrier and the parcel, and on a change-of-mind return that is yours to pay.
On a $48 scarf, that maths does not work. We would rather you knew that before you ordered than discovered it afterwards, which is why it is on the product page, the shipping policy and here.
The practical advice: if you are between sizes or unsure about a colour, email us first. We will tell you what the manufacturer’s measurements say and where we are uncertain. That email is free and it is the single best way to avoid an expensive return.
The $20 outbound shipping is not refunded
On a change-of-mind return you get the item price back, not the $20 shipping charge — that money has already been spent putting the parcel on a plane. If the return is our fault, you get everything back including the $20.
How long a refund takes
| Stage | How long |
|---|---|
| Your parcel travels back to Hong Kong | 1–3 weeks, depending on the service you chose |
| We receive and inspect it | Up to 3 business days |
| Refund issued to your original payment method | Within 10 business days of approval |
| Your bank posts it | A further 3–10 business days |
Realistically that is two to four weeks from the day you post it to the day the money appears. We would rather publish the real clock than a comforting one.
Cases where you pay nothing
If the item arrives faulty, damaged in transit, or is simply not what the listing described, that is on us. Email support@erafav.com with your order number and a photograph. We cover the return postage and refund or replace, your choice. You do not pay to correct our mistake.
What we cannot take back
Pierced earrings, for hygiene reasons, unless they arrive faulty. Anything worn, washed, altered, or returned without its packaging. Anything sent back after 30 days without arranging it with us first.
No restocking fee
We do not charge one, in either case. What you pay is the postage, and nothing on top of it.