FedEx delivery across the US — flat $20 shipping per order 30-day returns — see our Returns & Refunds policy Questions? care@erafav.com · +1 302-498-8381
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Shipping Policy

Shipping Policy

This page explains where ERAFAV ships, how long orders take, what shipping costs, and what to do if something goes wrong in transit. If anything here is unclear, contact us at support@erafav.com and we will walk you through it.

Where We Ship

ERAFAV delivers to addresses within the United States only — we cannot deliver to an address outside the US. Please note this describes where we deliver, not where your parcel starts: every order is dispatched from our warehouse at Rm 02, 1/F, Block A, Profit Industrial Building, 1–15 Kwai Fung Crescent, Kwai Chung, Hong Kong, so your parcel travels from Hong Kong to your US address with FedEx. We can ship to residential and business street addresses. FedEx cannot deliver to PO Boxes, so please use a street address at checkout.

Order Processing Time

Orders are processed in 1-2 business days after your payment is confirmed. Processing includes payment verification, picking, quality checking, and packing your items. Business days are Monday through Friday, excluding US federal holidays. Orders placed on weekends or holidays begin processing the next business day.

Transit Time

Once your order leaves the fulfillment center, standard shipping takes 4-8 business days in transit. Combined with processing, most orders arrive within 5-10 business days of being placed. Transit times are estimates provided by the carriers, not guarantees; deliveries to rural areas or during peak periods (for example, November and December) can take slightly longer.

Shipping Rates

  • Standard shipping: flat rate of $20 per order (USD), delivered by FedEx
  • Sales tax: a flat 10% sales tax is calculated on your item total (never on the $20 shipping charge) and shown as its own “Sales Tax” line at checkout before you pay. Example: $100 of items + $20 shipping + $10 sales tax = $130 total

The exact shipping cost for your order is always shown at checkout before you pay. We do not add handling fees or other surcharges on top of the listed rate.

Where Orders Ship From

ERAFAV orders are fulfilled from our warehouse at Rm 02, 1/F, Block A, Profit Industrial Building, 1–15 Kwai Fung Crescent, Kwai Chung, Hong Kong. Your order travels to the US with FedEx International, and FedEx handles customs clearance as part of delivery — the 4–8 business day transit estimate already includes this step. ERAFAV pays all US import duties, tariffs and FedEx customs-brokerage charges on your order. The total shown at checkout — items + $20 shipping + 10% sales tax — is everything you owe. FedEx will not ask you for a duty or brokerage payment on delivery, and we never bill additional fees after purchase. If any carrier ever requests such a payment, please refuse it and email support@erafav.com so we can resolve it.

Carriers

We ship with FedEx. Your FedEx tracking number is included in your shipping confirmation email and can be followed at fedex.com. Please note that FedEx cannot deliver to PO Boxes — a street address is required at checkout.

Tracking Your Order

As soon as your order ships, we email your tracking number to the address you used at checkout. Please note:

  • Tracking can take 24-48 hours to show its first scan after you receive the email. This is normal and does not mean your package is not moving.
  • If you have not received a shipping confirmation within 3 business days of placing your order, check your spam folder first, then email support@erafav.com with your order number.

Address Changes

We can update your shipping address only before the order ships. If you notice an error in your address, email support@erafav.com or call +1 302-498-8381 (Mon-Sat, 9:00 AM – 6:00 PM PT) within 12 hours of placing your order (and before it ships) with your order number and the corrected address. Because we process orders in 1-2 business days, the window for changes is short.

Once a package has shipped, we cannot redirect it. If a package is returned to us as undeliverable because of an incorrect or incomplete address provided at checkout, we will contact you to arrange reshipment; the reshipment postage is the customer’s responsibility in that case.

Lost or Delayed Packages

If your order is taking longer than expected, here is the procedure we follow:

  • Delayed: If your package has not arrived within 10 business days of your shipping confirmation, email support@erafav.com with your order number. We will open an inquiry with the carrier and keep you updated until it is resolved.
  • Marked delivered but not received: First check with household members, neighbors, your mailbox area, and any parcel locker; carriers sometimes scan packages as delivered up to 24 hours before they actually arrive. If it still has not turned up after 48 hours, contact us and we will investigate with the carrier.
  • Confirmed lost: If the carrier confirms a package was lost in transit, ERAFAV will send a replacement at no cost or issue a full refund to your original payment method — your choice.
  • Damaged in transit: If your order arrives damaged, email care@erafav.com within 30 days of delivery with your order number and photos of the damage. We will provide a prepaid return label and send a replacement or a full refund, as described in our Returns & Refunds policy.

Contact Us

Questions about shipping or an order in transit? Reach us here:

Please include your order number in any message about an existing order — it helps us find your shipment and respond faster.