These Terms of Service ("Terms") govern your use of erafav.com (the "Site") and any purchase you make from Erafav ("we", "us"). By using the Site or placing an order you agree to these Terms. Last updated: October 16, 2026.
1. About us
Erafav is an online retailer of American mahjong accessories: racks and pushers, mats, bags and cases, sets, card holders, coins, dice and gifts. Our business address is 1500 N Grant St, Ste N, Denver, CO 80203, United States. This is an office only; it is not a showroom, pickup point or returns address. Contact: support@erafav.com.
2. Eligibility and accounts
You must be at least 18 years old to place an order. You are responsible for the accuracy of the information you provide and for keeping any account details secure.
3. Products and information
We describe products as accurately as we can using information and images supplied by manufacturers and suppliers. Sizes, colors and packaging may vary slightly, and on-screen colors may differ from the real item. Please check the size, piece count and what is included before ordering; we are happy to answer any question first. Product images may show items, such as tiles or racks, that are sold separately; the description and options state what is included.
4. Safe use
Some products contain small parts, such as dice, coins, tiles and charms, that are not suitable for children under 3. Use products as described in their instructions. We are not responsible for injury or damage caused by misuse, modification or use contrary to those instructions.
5. Prices and availability
Prices are in US dollars and may change without notice. If a product is unavailable or has been listed with an obvious pricing or description error, we may cancel the affected order or item and refund you in full.
6. Orders and payment
An order is an offer to buy. A contract is formed when we ship the item. Payments are processed by Shopify Payments; see our Payment & Security page. We may refuse or cancel orders suspected of fraud or that we cannot fulfil, with a full refund.
7. Shipping, returns and damage
Shipping, returns and damage claims are governed by our Shipping Policy, Refund Policy and Damage & Warranty page, which form part of these Terms. Nothing in these Terms limits any rights you have under applicable consumer law.
8. Limitation of liability
To the fullest extent permitted by law, our total liability for any claim relating to a product is limited to the amount you paid for that product, and we are not liable for indirect or consequential losses. This does not exclude liability that cannot be excluded by law.
9. Intellectual property
The Site's text, design and graphics are owned by or licensed to us. Product names, logos and images of other brands belong to their respective owners. You may not copy or reuse Site content for commercial purposes without permission.
10. Privacy
We handle personal information as described in our Privacy Policy.
11. Governing law
These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict-of-law rules, and subject to any consumer protections that apply where you live.
12. Changes
We may update these Terms from time to time. The version on the Site when you place your order applies to that order.
13. Contact
E-mail support@erafav.com. We reply within 1 business day, Monday to Friday, 9:00 AM to 5:00 PM Mountain Time.
Last updated October 16, 2026 · Erafav · support@erafav.com