Track Your Order
Every order is shipped with tracking. Here is how to follow yours.
Track with your order e-mail
- Open the shipping confirmation e-mail we sent when your order left the warehouse.
- Press Track your order (or View your order) – it opens your live order status page.
- Each box has its own tracking number. Multi-item orders can arrive on different days.
Sign in with the e-mail used at checkout – we send a one-time code, no password needed.
Track on the carrier's website
Copy the tracking number from your e-mail and paste it on the carrier's site:
Freight deliveries (large items) show the freight company's name and a PRO number in the e-mail; the carrier calls you to book a delivery window.
What your order status means
-
1
Confirmed
Straight away
We have your order and payment. You will receive a confirmation e-mail.
-
2
Processing
1–3 business days
Your items are being picked and packed.
-
3
Shipped
Tracking e-mailed
The carrier has your parcel. Tracking can take up to 24 hours to show movement.
-
4
Delivered
4–10 business days in total
Your parcel has arrived. Freight items are delivered by appointment.
Questions
Tracking questions
I have not received a shipping e-mail.
Check your spam or promotions folder. If your order is more than 1–3 business days old and you still have nothing, e-mail support@erafav.com with your order number.
My tracking has not updated for days.
Carriers sometimes skip scans. If there is no movement for 5 business days, e-mail us and we will contact the carrier.
Tracking says delivered but I cannot find it.
Check around your property and with neighbours, and wait 48 hours. If it is still missing, e-mail us – we open an investigation with the carrier.
Still have a question? We're happy to help.
E-mail us with your order number or the product name and we reply within 1 business day.
- E-mailsupport@erafav.com
- HoursMon–Fri, 9 AM–5 PM MT