TrackOrders Sign inAccount $0.00

Shipping Policy

Standard shipping is free to all 50 US states. We prepare your order in 1–3 business days, and most orders arrive in 4–10 business days in total.

Last updated October 16, 2026 3 minute read Questions? support@erafav.com

At a glance

  • Free Standard shippingOn every order, no minimum spend
  • 1–3 business days Order preparationOrders before 12:00 PM Mountain Time start the same business day
  • 4–10 business days Delivery time in totalFrom your order to your door
  • Tracked Every orderTracking number by e-mail when it ships

Delivery times and costs

Estimates count business days (Monday to Friday, excluding US federal holidays), from the day you place your order to delivery.

Destination Estimated deliveryShipping cost
Contiguous US (48 states + Washington, D.C.) 4–10 business daysFree
Alaska and Hawaii 4–10 business days – allow 2–4 extra business days for Alaska and HawaiiFree
PO boxes 4–10 business daysFree
APO/FPO/DPO, Puerto Rico and US territories Not available at this time—
Addresses outside the United States Not available at this time—

Delivery times are carrier estimates, not guarantees. Severe weather, carrier delays and holiday peaks can add a few days – we always e-mail you if we know about a delay.

From order to your door

What happens after you place your order, and how long each stage usually takes.

  1. 1

    Order placed

    Day 0

    You receive an order confirmation e-mail with your order number within a few minutes.

  2. 2

    Prepared

    1–3 business days

    Your order is checked, packed and handed to the carrier. Orders placed before 12:00 PM Mountain Time on a business day start the same day.

  3. 3

    Shipped with tracking

    As soon as it leaves

    We e-mail your tracking number. A multi-item order may arrive in separate parcels, each with its own tracking.

  4. 4

    Delivered

    4–10 business days in total

    Parcels are delivered by USPS, UPS or FedEx and left at your door unless a signature is needed.

Where we ship

We deliver to

all 50 US states, to residential and business addresses. PO boxes can receive small parcels only.

We cannot deliver to

Addresses outside the United States, APO/FPO/DPO military addresses, Puerto Rico and other US territories, or freight forwarders and re-shipping services.

Changing your address

E-mail support@erafav.com as soon as possible. We can change the address until your order ships; once it has shipped, the carrier cannot redirect it. Please check your address carefully at checkout.

If something goes wrong

My order is late

If your tracking has not moved for 5 business days, or your order is past its estimate, e-mail us with your order number. We chase the carrier and keep you updated.

Marked delivered but not received

Check around your property and with neighbours, and allow 48 hours – carriers sometimes scan a parcel early. Still missing? E-mail us: we open a carrier investigation and replace or refund the item if the carrier confirms it is lost.

Arrived damaged

Take photos of the item, the box and the shipping label and e-mail them within 7 days of delivery. We send a replacement or refund you at no cost. Please keep the packaging until the claim is closed.

Duties and taxes

You will never be asked to pay import duties or customs fees on delivery. Sales tax, where it applies, is calculated at checkout from your delivery address and shown before you pay.

Questions

Shipping questions

Do you charge for shipping?

No. Standard shipping is free on every order to all 50 US states, with no minimum spend.

How long will my order take?

We prepare orders in 1–3 business days, and most orders arrive in 4–10 business days in total. Alaska and Hawaii: allow 2–4 extra business days for Alaska and Hawaii.

Can I pay for faster shipping?

Not at the moment. If you need your order by a certain date, e-mail support@erafav.com before ordering and we will tell you honestly whether it can arrive in time.

Why did only part of my order arrive?

Items can ship in separate parcels, so they may arrive on different days with separate tracking numbers. Your shipping e-mails list what is in each parcel.

Can I pick up my order?

No. We are an online-only store with no showroom or pickup point. Every order is shipped.

Full policy textThe complete wording of this policy, for reference or printing

Summary

Standard shipping is free on every order to all 50 US states. We prepare your order in 1–3 business days, and most orders arrive within 4–10 business days of the day you order. Every order ships with tracking.

Order preparation

We prepare orders in 1–3 business days (Monday to Friday, excluding US federal holidays). Orders placed before 12:00 PM Mountain Time on a business day start the same day. You will receive an e-mail with your tracking number when your order ships.

Delivery times and costs

  • Contiguous US (48 states and Washington, D.C.): 4–10 business days in total, free.
  • Alaska and Hawaii: 4–10 business days in total, plus 2–4 extra business days, free.
  • PO boxes: accepted, free.
  • APO/FPO/DPO addresses, Puerto Rico and US territories: not available at this time.
  • Addresses outside the United States: not available at this time.

Delivery times are estimates. Severe weather, carrier delays and holiday peaks can add a few days; if your order is delayed, we will e-mail you.

Carriers and tracking

Orders are delivered by USPS, UPS or FedEx. A multi-item order may arrive in separate parcels, each with its own tracking number.

Changing your address

E-mail support@erafav.com as soon as possible. We can change the address until your order ships; once it has shipped, the carrier may not be able to redirect it. Please check your address carefully at checkout.

Late, missing or damaged parcels

If your tracking has not updated for 5 business days, or your order is past its estimated delivery date, e-mail us with your order number and we will contact the carrier. If a parcel is marked delivered but you cannot find it, please check with neighbours and allow 48 hours, then e-mail us and we will open a carrier investigation and send a replacement or refund.

If your order arrives damaged, e-mail photos of the item, the packaging and the shipping label within 7 days of delivery. We will send a replacement or refund the item at no cost to you.

Duties and taxes

You will never be asked to pay import duties or customs fees on delivery. Sales tax, where it applies, is calculated at checkout from your delivery address and shown before you pay.

Contact

Erafav, 1500 N Grant St, Ste N, Denver, CO 80203, United States. E-mail support@erafav.com. We reply within 1 business day, Monday to Friday, 9:00 AM to 5:00 PM Mountain Time.

Last updated October 16, 2026 · Erafav · support@erafav.com

Still have a question? We're happy to help.

E-mail us with your order number or the product name and we reply within 1 business day.

Contact us

Not sure which size fits your tiles? We'd love to help.

E-mail us