Damage, Defects & Warranty

Summary: report transit damage within 7 days of delivery and we replace or refund at no cost. Manufacturing defects are covered by the manufacturer's warranty, and we handle the claim for you.

1. Damage in transit

Please inspect your order on arrival. If anything is damaged, e-mail support@jouelanity.com within 7 days of delivery with photos of the item, the box and the shipping label. We will send a replacement or refund you in full at no cost, and arrange the return of the damaged item if needed. Please keep all packaging until the claim is closed.

2. Missing parts or wrong items

If a part is missing or we sent the wrong item, size or color, e-mail us with your order number and photos. Missing parts are sent at no cost; wrong items are exchanged or refunded at no cost.

3. Manufacturer's warranty

Products are covered by their manufacturer's warranty against defects in materials and workmanship. Warranty length and terms are set by each manufacturer and usually printed in the product manual. Send us the product name or your order number and we will tell you the exact terms.

4. How to make a warranty claim

1. Stop using the item if it is damaged, unstable or loose.
2. E-mail support@jouelanity.com with your order number, photos or a short video and a description of the problem.
3. We review your claim, contact the manufacturer on your behalf and reply within 1 business day with the next steps.
4. Depending on the problem and the manufacturer's terms, you receive a replacement, a spare part, a repair or a refund.

5. What is not covered

• Normal wear and tear.
• Use above the product's stated weight capacity.
• Incorrect assembly, or changes not approved by the manufacturer.
• Damage caused by misuse, accidents or use outside the manufacturer's instructions.

6. Safety

Never use equipment that is damaged, cracked, unstable or loose, and do not attempt to repair load-bearing parts yourself. Contact us and we will help.