About Us
Who We Are
ERAFAV is a women’s fashion and accessories boutique headquartered at 1023 Newhall St, San Jose, CA 95126, United States. From San Jose, we curate everyday elegant womenswear, bags, shoes, and jewelry for customers across the United States. ERAFAV started with a simple observation: most women don’t want a hundred trend pieces — they want a smaller number of things that fit well, hold up, and suit the life they actually live. Our job is to find those things and price them so you can say yes without wincing.
What We Carry
Our catalog centers on pieces you will reach for on an ordinary Tuesday: dresses and separates that move from work to the weekend, bags sized for what you really carry, shoes you can stand in past hour two, and jewelry that finishes an outfit without shouting. We add new arrivals in small, considered batches, so the shop stays easy to browse instead of endless.
How We Choose What We Sell
Everything on erafav.com comes from suppliers we have vetted, and every style is quality-checked before it earns a place in the catalog. We look at fabric and materials, stitching and hardware, and whether sizing runs true. If a sample disappoints us, it does not go on the site — that is the whole filter. Orders are dispatched from our warehouse in Kwai Chung, Hong Kong, and delivered to US customers by FedEx, which is how we keep order processing to 1-2 business days and standard shipping transit to 4-8 business days.
Straightforward by Design
We would rather be plain than clever about the practical details:
- Shipping: United States only. Standard FedEx shipping is a flat $20 per order, plus a flat 10% sales tax on your items added at checkout. We email your tracking number when your order ships.
- Returns: You have 30 days from the delivery date. Items need to be unworn or unused, with original tags and packaging, and there are no restocking fees. Refunds go back to your original payment method within 5-10 business days after we receive and inspect the return. Return shipping is on you, unless the item arrived defective, damaged, or incorrect — then we provide a prepaid label. To start a return, email care@erafav.com with your order number.
- Payments: We accept PayPal and Visa credit and debit cards, and all prices are in USD.
Talk to Us
We are a small team, and we read and answer our own messages.
- General questions: care@erafav.com
- Order support: support@erafav.com
- Phone: +1 302-498-8381 (Mon-Sat, 9:00 AM – 6:00 PM PT)
- Facebook: facebook.com/erafav