Most shops tell you a delivery window and stop there. Here is the whole route, including the parts that are less flattering, because a delivery estimate is only useful if you know what it is made of.
Where your parcel starts
Every ERAFAV order is picked and packed at our warehouse in Kwai Chung, Hong Kong — Rm 02, 1/F, Block A, Profit Industrial Building, 1–15 Kwai Fung Crescent. Our registered address in San Jose is an office, not a stockroom. Nothing ships from California.
We say this on the shipping policy, on every product page and in the footer, because it changes two things you should know before you buy: how long delivery takes, and where a return has to travel back to.
The timeline, broken into its parts
| Stage | How long | What is happening |
|---|---|---|
| Order received | Same day | Payment clears and the order drops into the warehouse queue. |
| Picking and packing | 1–2 business days | The item is pulled, checked against the order, and boxed. |
| FedEx transit | 4–8 business days | Hong Kong to your address, with a tracking number the whole way. |
| Total | 5–10 business days | Business days — weekends and US public holidays do not count. |
Business days matter more than people expect. An order placed on a Friday afternoon does not begin picking until Monday, so the ten-business-day end of that range can be a fortnight on a calendar.
What the $20 covers
Shipping is a flat $20 per order, whatever you buy and however much of it. One scarf costs the same to ship as four dresses, which is generous on a large order and poor value on a single small one. We would rather publish one number you can predict than a table that changes at checkout.
The $20 covers the FedEx service and the packaging. It does not cover return postage — see below.
Import duty
Your parcel crosses a border. If US customs assesses duty on it, we pay it, not you. There is no second invoice waiting at your door and no courier asking for money before they hand the box over. If any carrier ever does ask you for a customs payment on an ERAFAV parcel, do not pay it — email us and we will deal with it.
Tracking, without an account
The moment your parcel is handed to FedEx we email you the tracking number. You can also look it up yourself on our Track Order page using the order number and the email address you checked out with. No account, no password.
The uncomfortable part: returns travel back to Hong Kong
Because we ship from Hong Kong, a change-of-mind return has to go back there. That is real money — typically $30–$70 depending on the carrier you choose and the size of the parcel, and it is paid by you. On an inexpensive item that can cost more than the item is worth.
We are telling you this before you buy rather than after, because the honest conclusion is: if you are unsure about a size, ask us first. Email care@erafav.com with the item and your measurements and we will tell you what we know about how that specific style runs.
Returns for a defective, damaged or wrong item are different: those are on us entirely, including the postage. You never pay to send back something we got wrong.
Addresses we cannot ship to
FedEx does not deliver to PO Boxes, and we do not ship to APO/FPO military addresses. If you enter one, the order will stall — please use a street address.
If something goes wrong
Parcels do occasionally go missing, get stuck in a scan, or arrive damaged. Email support@erafav.com with your order number. A person reads it and replies within one business day, Monday to Saturday. We would rather hear about a problem on day six than have you assume nothing can be done.