7-Day Protection
Every ERAFAV item is covered by our 7-day protection: report a defect, transit damage, or a wrong item within 7 days of delivery and we reship a replacement free. We do not offer an extended warranty beyond this window, and we say so plainly rather than hiding it in fine print.
What the 7-day protection covers
- Manufacturing defects present on arrival (item doesn’t power on, doesn’t function as described).
- Damage that occurred in transit.
- Incorrect items (you received something different from your order).
What it does not cover
- Issues reported after the first 7 days from delivery.
- Normal wear and tear, cosmetic marks from use, or consumables (batteries, adhesive pads, memory cards).
- Damage from incorrect installation, modification, accident or misuse.
- Parts ordered for the wrong vehicle — confirm fitment with us before ordering, it’s free.
How to make a claim
- Within 7 days of delivery, email support@erafav.com with your order number.
- Attach photos or a short video showing the problem.
- We respond within 1 business day. Approved claims get a replacement reshipped at no cost; if no replacement is available, we refund the item.
Tip: open and test your order as soon as it arrives — plug in electronics, check contents against the listing, and test-fit parts (without installing) so any issue falls safely inside the 7-day window.
This policy never limits rights you may have under applicable U.S. consumer law. Questions? Write to 12122 Western Ave, Garden Grove, CA 92841-2915 or email support@erafav.com.